Effective date: January 1, 2026
Last updated: January 1, 2026

directFX Solutions (“directFX,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through www.directfxsolutions.com (the “Site”), how we use it, and the choices you have.

1) Scope

This Privacy Policy applies to information collected on the Site and through our online forms, file submission tools, and related communications. It does not apply to third-party websites you may access through links on our Site.

2) Information we collect

A. Information you provide to us
We may collect information you choose to share, such as:
• Contact details (name, company/organization, email address, phone number)
• Messages and requests you submit through forms or email
• Files and content you upload or send to us (which may include personal information if you include it)
• Account/login information if you use a client portal or login feature (if enabled)

B. Information we collect automatically (basic technical data)
When you visit the Site, we (or our hosting provider) may automatically receive certain technical information, such as:
• IP address
• Browser type, device type, and operating system
• Pages viewed and approximate time spent on the Site
• Referring/exit pages and general site performance data

This information is generally used for site operation, security, and performance.

3) Cookies and tracking

At this time, we do not use cookies on the Site for advertising, behavioral tracking, or analytics.

Note: Like almost all websites, our server/hosting provider may still log basic technical requests (for example, to load pages correctly and keep the Site secure). If we add cookies or similar tracking technologies in the future, we’ll update this policy.

4) How we use information

We may use information we collect to:
• Respond to inquiries and provide customer support
• Deliver services you request (printing, direct mail, data-related services, fulfillment, etc.)
• Communicate about projects, estimates, scheduling, and service updates
• Improve the Site’s reliability, security, and functionality
• Prevent fraud, misuse, and security incidents
• Comply with legal obligations and enforce agreements

5) How we share information

We do not sell your personal information.

We may share information in limited circumstances, including:
• Service providers who help us operate our business (e.g., website hosting, email delivery, IT support). They are permitted to use information only to perform services for us.
• Operational partners needed to fulfill your request (for example, shipping carriers, mailing/production partners, or related vendors used to complete a job).
• Legal and safety reasons if required by law, subpoena, court order, or if necessary to protect rights, safety, and security.
• Business transfers if we’re involved in a merger, acquisition, reorganization, or sale of assets (information may be transferred as part of that transaction).

6) Client data we process on your behalf 

directFX Solutions may receive or process personal information as a service provider when customers provide mailing lists, databases, customer records, or other campaign data (“Client Data”).
• We process Client Data only to perform services and according to the customer’s instructions and applicable agreements.
• Customers are responsible for ensuring they have the right to share Client Data with us and that their own notices/consents are in place.

7) Data retention

We keep personal information only as long as reasonably necessary for:
• the purposes described in this policy,
• fulfilling services and maintaining records,
• resolving disputes,
• and meeting legal or contractual requirements.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure, so we can’t guarantee absolute security, but we treat this seriously (because chaos gremlins on the internet never sleep).

9) Your choices and rights

Marketing communications: If you receive promotional emails from us, you can opt out at any time using the unsubscribe link (if included) or by contacting us.

Access, correction, deletion: You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions. To make a request, contact us using the details below.

California privacy notice (if applicable): We do not sell personal information. If you are a California resident, you may have additional rights under applicable California privacy laws. You (or an authorized agent) can submit requests using the contact details below.

International visitors (if applicable): If you are located outside the United States, your information may be processed in the U.S., where privacy laws may differ from those in your location.

10) Third-party links

The Site may include links to third-party sites or services. We are not responsible for their privacy practices. Review their policies before providing information.

11) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

12) Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

directFX Solutions
Memphis Office: 601 North 3rd Street, Memphis, TN 38107
Southaven Office: 8811 US 51 N, Southaven, MS 38671
Jonesboro Office: 2602 Matthews Ave, Jonesboro, AR 72401
Phone: 901-344-8169 (Memphis) | 662-342-1512 (Southaven) | 870-932-9770 (Jonesboro)
Email: sales@directfxsolutions.com